Bigfix is a DIPP recognized startup providing gadget care services. We are awarded as Top 50 E-Commerce company by Assocham. We operate hybrid, using both online and retail methods to service our customers. We repair mobile-phones, tablets, laptops and desktop PC.
Bigfix collaborates with entrepreneurs to help them setup and operate gadget repair center.
Bigfix EXprs is a service aggregation platform (Uber for Repair). We provide a opportunity to street corner mobile/ computer shops to attach themselves to our platform and benefit from our vast domain knowledge in operating a repair center. Partner agents can use our award winning Mobile App to enrol their agency to our platform and gain direct access to customers.
We provide the following types of franchise methodologies
✓ EXprs Centers
✓ Unit Franchise
✓ Kiosk Franchise
✓ Master Franchise (10+ Unit Franchise)
We charge a reasonable one time non-refundable signup fee. Valid for 3 years. Please call our franchise agent on +91-7603938608 to discuss in detail about investment plan
Bigfix store are designed to perform the following activities
✓ Repair and Service of Gadgets like Mobile Phones, Tablets, Laptops and Desktops.
✓ Sell Accessories like Battery, Power Bank, Head Phones, Chargers, Cases & Covers, Cables, Memory, Tempered Glass etc...
✓ Sell Software, Recharges, Warranty/ Insurance Packs, etc..
✓ Sell Refurbished Devices
✓ Buy Back Devices
✓ Inspect and Certify Devices
We operate a training center in Chennai. We undertake TSSC affiliated training of various telecom skills including Mobile Repair Technicians, Laptop Repair Technicians and Filed Service Executives. Our trainers also interact with MRT's for up-skilling and knowledge transfer. Bigfix operates a E-Learning portal (www.bigacademy.in) for continuous improvements,
We suggest 3-4 Staff at the beginning.
✓ Center Manger (Store Owner),
✓ Mobile Repair Technician
✓ Laptop Repair Technician
✓ Biker/ Support Staff
Yes, we can depute a trainer to your location for two weeks, The partner will have to bear the boarding and lodging expenses.
Partner can use our online ordering system www.bigbuy.in to purchase stock. We supply the following
✓ Spare parts
✓ Refurbished Devices
✓ Tools & Equipment
Our placement division helps in identifying and employing resources, We offer free recruitment for the first batch of employees.
We identify suppliers from China and perform a through QC before sourcing materials. We also locally validate and source materials from suppliers across India.
Bigfix helps partners in the following
✓ Location Selection
✓ Store Layout
✓ Signage Design
✓ In-store Branding Designs
✓ TRC Setup
✓ Equipment & Tools Sourcing
✓ TSSC Certification
We operate a call center
✓ Multilingual Agents
✓ 10Am - 7Pm Voice, Email & Chat Support
✓ IVR/ Tollfree
We currently have 25 centers operational across India. We intend to scale up to 350 centers.
Bigfix performs following digital marketing activities.
✓ Google SEO
✓ Google Maps
✓ Google AdWords
✓ Facebook Posts
✓ Blog Pages, Instagram, Twitter, etc...
Bigfix central marketing actively builds alliances with various corporates to help generate business.
We encourage tech savvy entrepreneurs to take-up our franchise. We also expect 100% involvement and direct participation in day to day operations.
We recommend 400-600 Sqft, capable of accommodating visitors, front desk, accessory display and repair & storage area.
Yes, Bigfix operates a model ecare center in Ashok Nagar, Chennai. We expect our partners to visit our store and take a first hand impression.
Yes, Orders originating in your zone will be validated and routed to you. We will consider customer rating and reviews and decide on lead volumes.
Bigfix charges 8% on labour charges as royalty.
We provide ?25000/- complementary credit on sign-up. ?100 will be debited against every successful case. We encourage partners to maintain a minimum credit balance of ?10000/- to receive leads.
Bigfix has declared 100 days warranty on repairs to customers (subject to terms). We expect the partners to provide the same.
Yes, All transactions are with bills.
Yes, all our repairs have to be performed under CCTV coverage. Partner is also obliged to share CCTV credentials with Bigfix for surveillance.
Bigfix has invested in the following software and provide unlimited access to our partners,
✓ Web Site & Applications
- bigfix.in (E-Repair Portal)
- Bigbuy.in (E-Shop Portal)
- bigacademy.in (E-Learning Portal)
✓ Mobile Apps (Android/ iOS).
- Cx App (Book, Track, Pay, Ratecard, Wallets & Support)
- Px App (Onboarding, Franchise Documents, Lead Bank, Repair Management, Inventory, Billing, Analytics & Support) ?Integration with Payment Gateway, SMS Gateway, Diagnostic Software, CRM Software, HRM Software, etc…
Our designers will help in designing the following marketing materials
✓ Visiting Card
We expect partners to print and install them at their respective locations.
Bigfix works with advertising agents to develop and promote audio/ visual campaigns.